Coventry
Customer Service
Permanent | Full Time
ASAP
09/04/2024
07/05/2024
Due to continued growth and success, DBM (Coventry) Ltd, is seeking to recruit a full-time Senior Account Manager, based at our direct mail, print management and fulfilment service centre, Coventry CV6.The successful applicant will be a customer focused, professional individual, preferably with previous experience in the Print industry, with emphasis on print and direct mail. Either working directly with a printer or involved in Print
Management / Procurement, who is able to complete the following duties, with speed and precision:
Key Responsibilities:
· Build and maintain strong client relationships with multiple stakeholders, to include key client representatives, business end users, designers, suppliers, production and operations teams.
· To ensure all telephone calls / emails are answered timely and in a professional manner, acting as a focal and information source for general / bespoke print management enquiries.
· To prepare and supply clients with written quotations for general / bespoke print management requirements, in line with company policy.
· To liaise with designers and suppliers to create bespoke artwork / products, for client sign-off.
· To process general and bespoke print management official orders in a timely manner, in line with company policy.
· To track client orders, ensuring they are delivered within agreed timeframes, and client promptly informed of any anticipated delays.
· To ensure client concerns (for example, damaged delivery complaints) are dealt with both effectively and timely and communicated accordingly.
· To manage online ordering system including enquiries made by phone/email, also to update the master order sheet, warehouse fulfilment sheets and purchase any stock required.
· To handle any packaging requirements for the business and ensure stock levels are maintained.
Experience, Knowledge and Skills
· A minimum of three years Account Management experience with previous experience in the Print industry either working directly with a Printer or involved in Print Management / Procurement
Key Personal Characteristics:
· Quality – Desire to deliver quality outputs, with clear client focus. Ability to read and follow instructions accurately and consistently and to follow company quality procedures and checks.
· Attention to detail – Eye for detail and ability to spot potential problems before they occur. Complete work without need for checking and to deadlines, strive for high standards.
· Attitude – Enthusiastic, highly motivated, good work ethic, flexibility to tasks, desire to learn, accept ownership and responsibility within given levels.
· Communication – Excellent communication and problem solving skills, ability to liaise with and communicate instructions and requirements to team members.
· Teamwork – Highly enthusiastic team player, with positive team attitude. Resilient with the ability to work under pressure. Exceptional time keeping.
· Data Security - Strong commitment to treat all client data as strictly confidential.
· Technical - Good all round MS office capability with emphasis on Microsoft Excel. Experience of mail merge and working with pdf artwork advantageous.
· Education/qualifications - Good level of literacy and numeracy.
· Self-Management, Organisational and Project Management skills.
In return we offer:
· The fantastic opportunity to work in a fast-growing, successful, Print Management, Direct Mailing and Fulfilment service centre alongside a fun, friendly and talented team, that take pride in delivering great results.
· Competitive salary, subject to qualifications, experience and working knowledge.
· Auto enrolment pension scheme.
· Branded company uniform (optional) and ongoing training and personal development.
Job Type: Full-time
Salary: From £35,000.00 per year
Benefits:
- Company car
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Account management: 3 years (required)
- sales: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
