Northampton
Admin, Secretarial, PA
Permanent | Full Time
ASAP
23/05/2024
20/06/2024
Our Client in Northamptonshire is looking for a Receptionist to join their team! Automotive experience would be an advantage but is not essential, as full training will be given.
-Monday - Friday
-£22.3k - £26k DOE
Main Responsibilities
-Instigate and ensure regular and appropriate communication with customers, keeping the management system up to date.
-Developing and maintaining close working relationships with customer, work providers and suppliers.
-Work with other teams to attain realistic due dates for customer returns and bookings.
-Ensure confirmed dates are communicated to the customer.
-Proactively monitor progress of repair and keeping the customer informed in advance of any changes, delays, or improvements.
-Prepare timely, accurate documentation in line with customer and standard operating requirements.
-Proactively assist customers with all enquiries, ensuring the resolution of issues is clearly communicated to customers and other interested parties in a timely manner.
-Maintain accurate records on internal systems.
-Ensure the tidiness of the reception desk to promote the professional image of the company.
-Answer customer's questions regarding technical problems in a manner that is easily understood.
-Notify customers promptly of completion of work.
-Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Manager and formally recorded.
-Follow correct procedure when issuing and checking in products to customers, ensuring all paperwork is completed correctly and copies of documentation are obtained.
-Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures.
-Receive and register payments.
-Booking in goods received and managing any returns.
-Driving to collect or return customer products as needed.
Benefits
-Company pension
-Free onsite parking
If you are interested, please apply with your up-to-date CV today!
