Chesterfield
Admin, Secretarial, PA
Temporary | Full Time
ASAP
23/05/2024
20/06/2024
Pertemps are currently recruiting for a ‘Hire Team Advisor’, to join the team of one of our long-standing, nationally recognised clients, Royal Mail, for their Fleet department in Chesterfield.
The successful candidate will be responsible for the administration, supplier, and customer service requirements within the Hire Team. They will be expected to perform the following range of tasks – adapt to change, co-ordinate with colleagues on opposite operating times to ensure all tasks are covered.
Main Duties:
- Use resource data and own initiative to plan and book all vehicle hires for a variety of reasons using different processes
- Pro-actively liaise with workshop and customers both for planning and ad-hoc urgent resource issues
- Control booking platforms on a daily basis, meeting SLAs and KPIs on volumes
- Supply daily support and advice to workshop staff and management, highlighting any issues or concerns that may affect the operation
- Ensure all bookings are made within relevant timescales ensuring compliance throughout the fleet
- Active chasing to resolve unconfirmed and missed collections
- Being responsible for all customer related vehicle updates, issues, and complaints
Successful Candidates:
- Excellent understanding of all computer systems
- Able to report and analyse on current and historical data through multiple platforms, specifically Excel
- Excellent customer service skills and experience
- Excellent communication skills both verbal and written
- Ability to adapt well to change
- Excellent organisational, planning, and prioritising skills
- Previous experience in dealing with multiple IT systems/platforms and the ability to learn new systems
Working Hours, Pay Rate and Other Information:
You will be required to work Monday to Friday, 8am until 4pm.
The hourly pay rate for this role is £12 per hour.
This position is being offered on an ongoing temporary basis. After the initial training period, you will have the option to work from home 2 days per week.
