London
Public Sector
Permanent | Full Time
ASAP
26/05/2024
23/06/2024
Customer Service Advisor - Housing/Repairs
Salary: £25,000
Contract: 6 Months
Start Date: Immediate
About the Role- Immediate start-6 Month contract
A brand-new, exciting opportunity for an experienced Customer Service Advisor with ideally a background in Housing and Repairs is required for this immediate start -this is initially a 6-month contract.
Join a small, dedicated team working with a registered provider of Social Housing in Newham, wholly owned by one of London's leading Boroughs. This role supports efforts to address the local housing shortage, with a mission to deliver homes at genuinely affordable levels.
They value their strong connection to the Newham community and are committed to diversity and inclusion. They welcome applications from individuals who share our values and bring the right skills and attitude to our ambitious team.
Role Purpose
As the first point of contact for resident enquiries, you will handle calls and emails related to housing management, repairs, maintenance, and complaints. You will also support the management team with general customer service and administrative tasks related to repairs and maintenance.
Key Responsibilities
" Handle incoming calls and emails, resolving enquiries or signposting residents to relevant information.
" Record all customer enquiries and repairs on our CRM system.
" Log maintenance enquiries with contractors and process invoices after work completion.
" Conduct post-repair satisfaction surveys with customers.
" Schedule appointments for prospective tenants to view available properties.
" Support the property management team with various administrative tasks as needed.
Role Competencies
" Experience in private sector housing or local government preferred.
" Exceptional customer service and listening skills.
" Proficiency in IT and excellent keyboard skills.
" Strong written and verbal communication abilities.
" Ability to prioritize workload and meet performance targets.
" Positive attitude with a customer-focused approach.
" Ability to work effectively in a team and performance-driven environment.
" Willingness to engage in ongoing training and development.
About You
" Proactive in taking ownership and resolving customer enquiries.
" Trustworthy, credible, and an excellent role model.
" Highly motivated with strong work ethics and standards.
" Confident with strong interpersonal skills to manage stakeholders and resolve conflicts amicably.
" Capable of making sound judgments in challenging situations.
" A team player who understands and contributes to the broader organizational objectives.
" Demonstrates tact, diplomacy, and a logical approach to problem-solving.
" Strong organizational and prioritization skills, capable of managing a varied workload and meeting KPIs.
How to Apply
If you are passionate about customer service and want to make a positive impact in the housing sector, please send your CV immediately - this client is looking to interview candidates this week for an immediate start
