Banbury
Customer Service
Permanent | Full Time
ASAP
17/04/2024
15/05/2024
Job Title: Customer Service Assistant
Location: Banbury
Employment Type: Full-Time, Permanent Working Hours: Monday to Friday
Our Banbury-based client is seeking a dedicated and enthusiastic Customer Service Assistant to join their team on a full-time, permanent basis. If you're passionate about providing exceptional customer service and thrive in a dynamic environment, we want to hear from you.
Responsibilities:
- Deliver consistently high levels of customer service to both internal and external customers.
- Handle inquiries, complaints, and requests promptly and professionally.
- Communicate effectively with customers via various channels including phone, email, and in-person interactions.
- Collaborate with other team members to ensure smooth operations and customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvement and contribute to enhancing overall customer experience.
Requirements:
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and the ability to build rapport with customers.
- Previous experience in customer service or a related field is preferred but not essential.
- Ability to multitask and prioritise tasks effectively.
- Detail-oriented with a focus on delivering quality results.
- Proficiency in using computer systems and software applications.
- Good knowledge of ERP software highly desirable
Salary: The salary for this role is up to £26,000 per annum, depending on experience and qualifications.
If you're ready to take on a new challenge and contribute to a positive customer experience, apply now to join our client's dynamic team in Banbury. Don't miss out on this exciting opportunity to grow your career in customer service!
