Peterborough
Admin, Secretarial, PA
Temporary | Full Time
ASAP
19/04/2024
17/05/2024
Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough.
Part time Mon to Wed
Hours 8am - 5pm - may be flexible with hours
Weekly pay
Parking on site
Training provided
Maternity cover
Modern spacious offices
Job summary:
To supply administrative support to the Customer Services Department and communicate effectively with internal customers. To ensure all documentation is updated.
You must have previous admin and customer service experience.
Responsibilities:
- Answering and handling all internal customer calls appropriately.
- Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc. These may be via telephone or email.
- Keeping the customer informed at all times regarding the status of their enquiry.
- Logging all enquiries onto the CRM system.
- Data entry and processing of all orders. This includes, but is not restricted to:
- Call-off orders
- ‘Loose supply’ orders
- Returns orders
- Free of charge orders
- Liaise with other departments to ensure Customer Service objectives are met.
- Escalation of formal complaints.
- Departmental filing as required
- Ensure all administrative and reporting requirements are met according to Company policies and agreed time frames.
- Ensure all Key Performance Indicator targets are reached across all areas of Customer Service.
- Any other administrative duties as requested by the Customer Services Manager.
- Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties.
- Follow and adhere to Company procedures and standards of performance.
If the above role sounds of interest and you have the relevant skills and experience, please apply today.
