London
Customer Service
Permanent | Full Time
ASAP
15/04/2024
13/05/2024
Are you an ambitious individual with customer loyalty or retention experience? Look no further! A leading e-commerce Corporate Services Group based in Covent Garden, London, are expanding their team. With over 500,000 loyal customers and a thriving business, they’re seeking a Customer Retention Specialist to join their growing Corporate Services Group.
About the business:
The business specialises in providing essential corporate services including Company Formation, Address Services, Business Telephony, Company Secretarial, and Serviced Offices. With their Founder/Owner CEO leading the charge, the profitable company is experiencing 20% annual growth. Their commitment to excellence has earned them the highest ratings on Google, Trustpilot, and Facebook.
Key Responsibilities:
As a Customer Retention Specialist, you'll play a crucial role in maximizing retention revenue and enhancing customer satisfaction. Reporting to the Head of Customer Retention, your responsibilities will include:
- Engaging with customers via phone and email to persuade them to continue their subscriptions.
- Renewing high-value service subscriptions with expired customers.
- Minimizing refund payouts by employing robust sales techniques and objection handling skills.
- Gathering and reporting customer feedback for continuous service improvement.
- Collaborating with the team to achieve collective targets and deadlines.
Skills and Experience Required:
We\'re seeking candidates with the following qualifications:
- Minimum 2 years of sales and customer service experience.
- Impeccable verbal communication and persuasion skills.
- Strong attention to detail and self-motivation.
- Ability to thrive in a fast-paced environment and switch between tasks effortlessly.
- Proficient in Microsoft Office and computer skills.
Benefits:
- 25 days of annual leave (increasing to 27 days after 3 years) plus 8 public/bank holidays.
- Option to purchase up to 5 additional days of annual leave per year.
- Annual cost of living salary increases.
- Generous maternity and paternity leave.
- Pension contribution.
- Employee loyalty scheme with additional leave and Private Medical Insurance after 3 years.
- Employee Assistance Programme offering counselling and mental health support.
- 2 Paid Volunteering Days per year with our charity partner.
- Cycle to Work Scheme.
- State-of-the-art, dog-friendly offices with amenities.
- Free post-work drinks and all-day soft drinks.
- Free fresh fruit, coffee, and tea.
- Free Wednesday lunch.
If you're ready to take your sales and retention skills to the next level in a dynamic and supportive environment, click apply now or for further information, contact Lucia Coppock at Pertemps London.
