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Customer Contact Trainer



Leeds, West Yorkshire

Customer Service

Permanent | Full Time




An exciting opportunity has arisen within & Jet2holidays to join our established Learning & Development Team as a Customer Contact Trainer. Our L&D Team which is going through an exciting period of growth and change. As a team and business, we want to create memories for our colleagues that are unique in approach, simple to consume and always linked to the real world.

As a Customer Contact Trainer, you will support in the delivery of onboarding and upskill programmes within Jet2holidays Customer Contact Centre. This is an exciting time to join the team as we move to embrace a new way of learning, looking to blend the classroom, on the job and digital learning to create the perfect learning journeys for our colleagues.

The role will report to the Training Manager for the Contact Centre and will be responsible for the delivery of our new starter inductions and ongoing colleague development programmes.

Essential Skills include -

* Strong facilitation skills across a range of subjects

* Adaptable and flexible delivery style with the ability to facilitate to a wide range of audience types

* Stakeholder management and engagement

* Exceptional organisational skills with the ability to multi-task and work on numerous projects

* Ability to work under pressure to tight time scales and deadlines

* Engaging presentation and communication skills

* Excellent rapport building skills

* Good communication skills

* Forward thinking and creative

You will also ideally have experience of training within a contact centre environment, a formal L&D qualification such as CIPD or TAP and coaching qualifications.

If you are forward thinking, creative and passionate about the development of people, this role could be the role for you!

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with and Jet2holidays!!