52528781
£23460 per annum, Benefits: Annual wage increase. Hybrid working, excellent health and wellbeing package
Warrington
Customer Service
Permanent | Full Time
ASAP
08/04/2024
06/05/2024
Call Handler - Warrington - Generous Bonus Structure - Excellent Employee Benefits - Apply Today!
Centric Talent are currently recruiting for our client who is a market-leading debt recovery law firm.
We are recruiting call handlers on their behalf, to work in their expanding call centre team in Warrington town centre.
You will be working for a high-end, well-known firm that provides its employees with excellent career progression opportunities from day one.
Call Handler: Individual Requirements
- Previous call centre experience (12 months minimum)
- Experience in collections an advantage
- The ability to work alone and as part of a larger team
- The ability to work under pressure
- The skills to manage demanding situations with complete professionalism
- You must be free from CCJs/Adverse credit
- The ability to demonstrate empathy and still achieve targets
If you have telephone-based debt recovery experience, this would also be advantageous.
Call Handler: Role & Responsibilities
- Managing inbound calls regarding customer accounts, with the ability to build a strong rapport with customers
- Creating manageable & affordable payment plans with customers
- Updating customer profiles with change of circumstance details
- Following company process at all times
- Addressing any missed/overdue payments on customer accounts
- Identifying potentially vulnerable customers and handling their case accordingly
Salary Information
Basc Starting Salary £23,460 with potential to increase to £28k based on preformance.
Call Handler: Working Hours
Your working hours are based on a 2-week rota which is as follows:
Week 1
Monday to Thursday - 08:00 - 16:30
Friday - 08:00 - 16:00
Week 2
Monday to Thursday - 09:30 - 18:00
Friday - 09:00 - 17:00
Call Handler: Employee Benefits
- Generous starting salary
- Incremental pay rise - based on performance
- Competitive bonus structure
- Hybrid working (3 days office/2 days remote)
- Monday-Friday (No weekends required)
- Generous annual leave entitlement
- No bank holiday working
- Progression plans from day one
- 6-8 weeks training plan to ensure you are the best of the best in all situations
- Regular social events including Birthday meals out
- Medi-cash scheme
- Free & secure car parking & bicycle storage
- Easy to access office location
- 5-minute walk from Warrington Bank Quay station
If you are looking for an exciting new role that offers a stable career path, with progressive development throughout, the opportunity to gain additional qualifications and endless personal and professional development, then this could be the role for you.
Please apply today, and we will contact you to discuss the role further.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Centric Talent will be acting within your interest and will contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us.
We are an equal opportunities business and we are determined to ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable
Please be aware, Centric Talent do NOT charge any fees for arranging work for you – if anyone asks you for money to organise an interview or assessment, please contact us immediately.
