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Service Engineer New

Environ Audio Limited


South West London,London


Permanent | Full Time




New opportunity not to be missed! Environ has an exciting opportunity for a Service Engineer to join their team in London . You will join on a full time basis in return for a competitive salary and 20 days holiday plus bank holidays. Environ are a very well established London based Electrical installation and AV contracting company completing predominantly extremely high end residential projects, who are rapidly expanding and looking to add to their Service and Maintenance team with a Service Engineer. The Service Engineer role: Your role is to provide on-call service, preventative maintenance and quality assurance on a wide range of audio visual, lighting control, IT network, CCTV, access control and integrated sub systems installed by Environ in the residential, MDU and corporate sectors. As part of the service and maintenance team you will aim to deliver and meet the required service level agreement as per the service contracts to our clients. Day to day works will be made up of technical phone support to clients, reactive on-site service visits and scheduled preventive maintenance of the systems Environ support. You will also be called on for any small works associated with maintenance or upgrades to their projects. Responsibilities as our Service Engineer: - Take ownership of the works you are assigned to resolve all notified support and service issues to resolve promptly - Keep the client fully informed during and at resolution of all service and maintenance issues - Ensure the timely production of service visit reports and ensure that these are filed, singed and processed - Service, maintain and update all installed equipment within the integrated systems as per client maintenance agreement - Troubleshooting and repairing of termination faults including - power, data, audio, video and control cabling - Understand and interpret system design and schematics to ensure all systems are installed and maintained - Assist the installation team onsite when required in installation tasks such as (but not limited to) outlet installation, cable terminations, equipment install, rack-build work and cable testing - Review and update system schematics, cable schedules etc (through design team support) - Collaborate closely with the programming team, to establish the brief for any servicing or updates to the control systems that are required - Give input on quality assurance checks for installations and advise or comment any issues from a service and maintenance viewpoint The ideal Service Engineer : - A positive attitude, a 'can-do’, 'team first’ approach to your work - An understanding of the complexities of an integrated system installation project - Plan and organise work and day to day activities while informing management teams - Competent to a high level of computer literacy - Working to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem - A detailed level of understanding of audio, video, control and network signal flow - Working knowledge in Control system programming (including but not limited to uploading and minor changes to Crestron Simpl Windows, Use of Toolbox, Crestron DM, Savant, and basic BSS/DSP configuration) - IT Network knowledge; an understanding of AV systems integration with new and existing IT systems. IP addressing, subnets, VLAN and WiFi system setups and commissioning - Working knowledge of Lighting control systems, dimming requirements (Phase/Dali/DMX), keypad addressing, system troubleshooting and electrical fault finding (Including but not limited to Lutron, Crestron, KNX) If you feel that you may be suitable for this Service Engineer role, then please apply now! Please note: you must already be authorised to work in the UK to be applicable for this position.