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Receptionist New



£9.87 per hour


Admin, Secretarial, PA

Temporary | Full Time





Pertemps Scotland Ltd are working with our client in Midlothian to recruit for a Receptionist on a temporary basis for 6 -8 weeks.

The role is full time at £9.87 per hour. Monday to Friday on a 35 hours per week.

The main duties would be:

- Booking appointments, answering calls, greeting and arriving clients at reception and taking payment

- Sending appointment letter/information packs to new clients. Ensure all case files are available for daily appointments and all relevant documents are attached to the computer record

- Taking messages for veterinary surgeons

- Giving advice to clients on clinic arrangements, cost of treatment and explain protocols governing Hospital's payment policy

- Coordinating allocation of consulting rooms

- General filing, photocopying and scanning for the Client Services Team in two teams

- Maintenance of the computer database to ensure all client and patient records are up to date, also maintain referring client database

- On a daily basis ensure consulting rooms are stocked with forms/paperwork and collect consent forms

- Maintaining stocks of information packs for clients and events

- Assisting with packing and postage of external mailings e.g. client newsletters.

- Some cash handling, taking payments at reception desk

- General security vigilance and reporting any unusual observations to Client Services

- Planning and Organising

- Carrying out daily tasks to the set routine or as directed by Client Care Supervisor

- Giving sufficient notice of any period of absence and be involved in ensuring appropriate cover while absent

- Dealing with any booking difficulties arising from emergency appointments, cancelled clinics etc

- Expected to work without formal direction on a daily basis whilst being given ongoing training and supervision by Client Care Supervisor

- Giving information to clients following protocols and allocating urgent appointments to the appropriate Service in the correct time-frame.

- Referring to Client Care Supervisor complaints which cannot be resolved at initial contact