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ICT Technician Apprentice


QA Apprenticeships

£8,658 - £9,620 Per Annum


IT, Internet

Permanent | Full Time




Employer description: 

Oasis Academies exists to provide a rich and balanced educational environment which caters for the whole person - academically, vocationally, socially, morally, spiritually, physically, emotionally and environmentally. Their task is to serve their students as well as to provide a learning hub for the entire community. In this way they raise aspirations, unlock potential and work to achieve excellence through encouraging a ‘can do’ culture which nurtures confident and competent people. 

Vacancy overview: 

Oasis are keen to recruit a pro-active Technical IT Apprentice with a can-do, mature attitude towards their work. You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment including:

* Ensuring the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.

* Allowing the effective use of ICT by Teaching Staff, Admin Staff, Leadership and Students and to improve both their understanding of ICT and their experience of its use.

* Providing remote and face to face technical support in line with the academy’s ICT support service definition.

* Supporting pupils and staff in the appropriate use of ICT, through advice or training. 

Main role and responsibilities: 

Desktop & Application Support: 

* Connect, set up and check PCs and peripherals for normal operation.

* Detect, diagnose and resolve PC, peripheral and application errors.

Server & Network Support: 

* Set up hardware and perform basic checking of networked PCs, including diagnosis of networking/Server/Proxy issues.

* Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.

Configuration & Installation: 

* Install new hardware, Repair current hardware and reload software on desktops/laptops following release management procedures.

* Always ensure that all new deployments, repairs and fixes are fully tested.

Continuity, Maintenance & Security:

* Follow academy backup, virus protection and security procedures.

* Note risks to ICT systems and suggest precautions; follow extended maintenance procedures.

Service Request Management:

* Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.

* Respond to support requests according to academy procedures, recording detailed diagnostic information and using appropriate knowledgebase/logs to inform diagnosis and resolution.

Health & Safety:

*  Carry out basic safety checks to make sure ICT resources are safe for use 

Desirable skills:

* Good verbal and written communication skills

* Ability to multi task

* Ability to problem solve

* Enthusiastic approach to customer service

* Strong interest in IT

* Experience working within IT or an Educational environment

Personal qualities:

* Team player

* Self-motivated

* Proactive learner

* Energetic

Essential criteria:

* Happy to work with young children and young people

* Ability to form and maintain appropriate relationships and personal boundaries with children and young people

* Committed to the safeguarding and promoting the welfare of young children.

Please note you must be willing to undergo an enhanced CRB check for this role. 

Desired qualifications: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.