Leeds, West Yorkshire
Permanent | Full Time
Reporting to the Contact Centre Team Leader, our Customer Service Advisors are responsible for all pre travel communications with our Jet2.com and Jet2holidays customers.
As a valued Customer Service Advisor within our fun and friendly Contact Centre, you will play an essential role in delivering a VIP customer experience in every interaction you have with our customers.
You will receive a wide range of enquiries from our customers regarding their holiday or flight only bookings, such as amendments, cancellations or payments. Predominantly working over the phone, with a focus on getting it right first time, you will ensure that our customers receive a full and accurate resolution to their enquiry in a friendly and professional manner.
We do not require any specific work experience for the role as you will undergo a fantastic 5 week induction programme if successful. However, you will need to be self-motivated and a team player with a passion for delivering excellent customer service. Priding yourself on your organisational and communication skills, along with a flexible approach to your working hours, you will also have outstanding attention to detail.
The start date for this role is the 24th February 2020. The role is offered on a permanent, fixed shift basis and you must be flexible to work evenings and weekends in line with our opening hours.
In return, we offer an industry leading salary of £20,387 per annum with fantastic opportunities for progression in a rapidly growing business. You will also have the opportunity to go on Educational Trips, visiting some of our most popular resorts overseas, so you can share your first hand Jet2holidays experience with our customers and deliver a truly VIP service every time.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!