£19000 - £20000 per annum
Permanent | Full Time
Customer Account Supervisor. Pertemps Recruitment are recruiting for an Customer Account Supervisor to provide an excellent service to a range of client contracts, building successful relationships and understanding key client requirements. This is a responsible role supervising a small contract team of Coordinators and helping to improve their performance and service delivery.
Pertemps are looking for supervisors and team leaders who can demonstrate high levels of initiative, are solutions-focused with a passion for delivering an outstanding customer experience. Quick-thinking, dedicated and with a willingness to solve challenges quickly and efficiently, you will be a self-starter, with a genuine interest in customer care. Our clients working environment is fast-paced, lively and fun - you'll be a natural people-person, with a strong desire to work in a client service role.
You will also need business to business experience and have proven experience in supervising and mentoring individuals and teams.
This role will be working from home initially, with 1 or 2 days a week of office work implemented in the future, once the restrictions have eased.
Your job as the Customer Account Supervisor will be to manage a small team of administrators to make sure they are reaching targets, stay motivated and provide excellent customer service to the client at all times! You will manage, coach and develop your team and report directly to the Client Service Manager.
You will also create and follow structured training plans to train new starters and assist with departmental meetings and communications, with the overall running of the account.
The successful candidate will be responsible for dealing with complaints and implementing solutions, or escalating as necessary.
This is a permanent position with a salary of £19,000+ (negotiable depending on skills and experience)
37.5 hours per week Monday to Friday.
Pension and 25 days holiday plus bank holidays.
Your birthday as annual leave (Nobody should have to work on their birthday)
...and many other perks!
If you are looking to work in a lively, fun and fast-paced environment, then please click apply now or call Chelsea at the Pertemps Plymouth branch to fast track your application!