Cambridge
Customer Service
Permanent | Full Time
ASAP
01/05/2024
29/05/2024
We are looking for an Operations Coordinator to join an existing team within a fun but fast paced environment.
Salary depending on experience £24-28k
Mon to Fri
9am - 6pm
On site parking
Great benefit scheme
Ongoing training
Career progression opportunities
As an Operations Coordinator you will work within the operations team dealing with a variety of divisions. This department is responsible for all aspects of services in both residential and commercial buildings. You will deal with customers and suppliers directly to ensure accurate communication of job or project status and requirements.
Duties and responsibilities:
- Schedules and directs to meet service demands and customer’s expectations
- Communicates regularly with all divisions to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
- Communicates daily with other managers, reporting on project information, estimated time to complete jobs, labour hours and parts or material used
- Maintains communication with suppliers and representatives to ensure the best buying prices are obtained
- Reviews work orders, purchase invoices and time reports for accuracy, and invoice clients in a timely and accurate manner.
- Attend divisional meetings with the Head of Department, reporting any operational issues
- Reviews work orders, invoices and time reports for accuracy
- Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
- Ensures that all company/department policies are being understood and actioned
- Work with their own and other departmental members to meet company and departmental goals and objectives
- Other tasks and responsibilities as required to maintain efficient Operations department
Skills, characteristics and abilities:
- Excellent customer service and sales skills
- Three years customer service related experience
- Some post-secondary education from college or similar
- Knowledge and basic understanding of maintenance systems
- Ability to use IT systems and resources at hand to find solutions
- Excellent Teamwork skills
- Excellent verbal and written communication skills
- Detail oriented and highly organised with the ability to handle multiple tasks and assignments
- Use of MS Word, Excel, Outlook and general software navigation
- Possess a strong personal desire for improvement
- Have a clean, neat and professional appearance
- Valid driver’s license with a clean driving record and background
- Ability and willingness to work non-standard schedule: nights, weekends and holidays if required
If the above role sounds of interest to you and you have the relevant skills and experience, please apply today.
